DELIVERY INSTRUCTIONS

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:
1. If the shipment delivered to you is not in accordance with the number of cartons shown on the delivery receipt, have the delivering driver note the shortage on the delivery receipt when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced

2. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. Then, count and inspect each lighting item individually. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, or if there are lighting pieces missing, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment.

3. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the lighting, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, "Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery." (The Consignee is the person receiving the shipment or "You" in this case).

4. In the event that your products were damaged during transit, we ask you to use your best judgment. If you feel that the damage is minor KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write "PACKAGE DAMAGED" when you sign for delivery. This is VERY important. Then, please contact our customer service department. You can also notify us and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt "REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE." Then, please notify Greenway Lights so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

5. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 45% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customer’s responsibility and not that of Greenway Lights. Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed - No Exceptions. Any and all damage claims must be reported to Greenway Lights within 72 hours of delivery. Greenway Lights is not responsible for any damage not reported to Greenway Lights within 72 hours of delivery - No Exception. At Greenway Lights, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing Greenway Lights, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

DAMAGED SHIPMENTS

As much as we try our very best to prevent damages, there will inevitably be circumstances in which this may occur and we sincerely apologize in advance for any inconvenience this may cause you. We also greatly appreciate your help and support in helping us to remedy the issue.

In the event of a damaged shipment, please notify Greenway Lights immediately either by phone (preferable) or by e-mail. If you contact us by phone we will provide you with step-by-step instructions as to what to do. If you contact us during the actual delivery, we will also be able to give you exact instructions during the delivery process.

Any and all damage claims must be reported to Greenway Lights within 72 hours of delivery. If merchandise is damaged or defective, we will arrange repair or replace, at our discretion, any products which do not conform to the manufacturer’s specifications. Greenway Lights is not responsible for any damage not reported to Greenway Lights within 72 hours of delivery No Exception. At Greenway Lights, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages and notifying us promptly, you are providing Greenway Lights, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation. Lighting may be repaired in your home or may be sent out for repair. Customer agrees to accept delivery appointment for any backorders, repairs or replacement lighting to complete the order process. No merchandise may be directly returned to Greenway Lights, Inc. under any circumstances.

If merchandise is damaged or defective, we would like to help bring resolution very quickly. In order to accomplish this expeditiously, we need to know exactly what happened during the delivery and the exact condition of the outside of the boxes as well as the condition of the actual item(s) in the boxes. Thus, we will send you out an e-mail immediately asking you to please answer all of our questions, which will then provide us with the information we need to promptly either repair or replace the damaged lighting. For us to promptly process replacement lighting requests as well as repairs, we will need to see actual pictures of the damage. We greatly appreciate your help if you have a digital camera and can forward to us clear pictures showing the actual damage to the merchandise. In the e-mail we send to you after you notify us about the damage, there is a link which we ask you to click on to take you to an area in which you can upload these pictures directly to us. When taking pictures, we would greatly appreciate your help in clearly showing the condition of the boxes as well as the actual merchandise. In the event you do not have a digital camera, please notify our staff and we will promptly send you out a camera, which you can use to take pictures and then send back to us so that we can have clear pictures of the damage. We will send out the camera to you along with a postage paid envelope, which you can use to send back to us. Upon receiving the images, we will promptly have either a replacement item(s) sent out to you or have a lighting medic sent out to your home to promptly repair the damage. We sincerely appreciate your help and support in this process, as we understand the inconvenience you will incur as a result of this. Thank you in advance for your cooperation!

CANCELLATIONS/RETURNS & EXCHANGES

When ordering lighting, please read the text description carefully to confirm exactly what is included in your order. If it appears unclear, please contact us, so that we can provide you with additional information. As all of our products are considered custom orders through the manufacturer, once an order is processed, the order cannot be canceled and cannot be returned or exchanged. We greatly appreciate your understanding! Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. Greenway Lights, Inc. is not responsible for such changes in availability or for any other inadvertent errors on our site.

If an item is out-of-stock, we can usually provide the buyer with an estimate of availability. Due to the nature of our many products lines, many item lead times change throughout the year. Please consult with any of our Customer Service Representatives for exact product lead times. If shipment has been delayed for other reasons, we will try to notify customers as soon as possible, so that proper delivery arrangements can be made.

If the warranty does not cover replacement parts, or if it has expired, Greenway Lights, Inc. can usually order parts for all of the products listed on this site. Please contact our sales department for more information. In the body of the email, please specify what parts are needed.

As soon as you place your order, we begin the procurement process with the lighting vendor. Once you have placed your order, we will allow a 2 hour window in which you may cancel, update, or change your order to other merchandise without penalty. Once we have placed the order at your request, Greenway Lights, Inc. and you, our customer, each become obligated to complete payment of the purchase price. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed. All delivered lighting that is received in good condition is non-returnable; no exceptions.

When the lighting is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will be treated as an unauthorized cancellation of your order, subject to the greater of 1) a cancellation fee of 45% of your order plus actual shipping charges or 2) actual damages incurred by the company which includes additional shipping and restocking costs and lost company profits from the sale: 1) Refuse the delivery appointment of your lighting or 2) Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want or 3) Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s) or lighting repairman, you decide you no longer want it and refuse delivery or 4) ) Refuse or return any product due to a variation in product such as glass color or 5) Return the merchandise to the sender without prior authorization.

All products (unless noted on our site) are sold with the full manufacturer’s warranty. All previously approved returned merchandise must be in "as-new" condition, uninstalled, and in its original packaging with all warranty cards, manuals and accessories. Any discrepancies or damages in returned merchandise could result in delay or partial forfeiture of your credit. Please be sure to contact us with tracking information for the returned goods. Once the manufacturer receives this merchandise back, they will inspect the merchandise and begin processing the credit. Please allow 3-5 weeks for credit processing.

STANDARD CURBSIDE DELIVERY
Our Delivery Service takes special care of your product--from the factory directly to your home. The shipping cost associated with your order is generally for standard curbside delivery. This type of service is least expensive and does not guarantee delivery to your door, but instead requires your assistance to off-load the lighting. Inside delivery and assembly are not included.

SHIPPING METHODS

We believe the best method of delivering lighting to our customers is to ship products directly from our manufacturers and suppliers to you. This system significantly reduces costs and expenses by removing the intermediate distribution layers. We transfer these savings on to you by offering you excellent pricing. If your order contains more than one item with a different name, it is possible that the merchandise will be coming from different suppliers and manufacturers, as well as on different days because they ship from different parts of the country.

Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the timeliest method of delivery, and the accurate portrayal of lead times, Greenway Lights, Inc. reserves the right to make adjustments to lead times due to changing market conditions, product discontinuations, and manufacturer delays that were not predictable. Greenway Lights, Inc. cannot be held responsible for delivery delays beyond estimated lead times as represented on the site.

Shipping on all of our lighting orders is FREE within the Continental United States. If you are shipping to Canada, Hawaii, or Alaska and would like to know any shipping fees prior to placing an order, we ask that you call us for an exact shipping quote. In addition, all shipments to Canada WILL NOT include any tariffs, duties or custom house brokerage charges and the responsibility for paying these charges will be the customer making the purchase. Sorry, but unless special arrangements are made, we cannot ship to P.O. Boxes.

SALES TAX

Greenway Lights, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

OTHER

Greenway Lights, Inc. reserves the right at any time to modify, alter or update our policies, and the consumer agrees to be bound by such modifications, alterations or updates. However, if you have received confirmation of your order and changes have been made to policies in the meantime, your order will not be affected by any of the changes to our policies. In addition, Greenway Lights, Inc. reserves the right to make adjustments or corrections to product information due to errors, changing market conditions, discontinuation of a product or typographical or photographic errors. Greenway Lights reserves the right to refuse to process orders shipped to any address or placed through any credit card number at the sole and complete discretion of Greenway Lights. Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Greenway Lights will not be liable or responsible for any such inaccuracies, errors, changes or updates. Greenway Lights reserves the right to change any price at which we offer goods or services and to correct any errors in the pricing contained on our website. We shall have no liability for any such changes or errors and are not bound to fulfill orders at old or erroneous prices. Greenway Lights, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Greenway Lights, Inc. shall immediately issue a credit to your credit card account in the amount of the charge. Greenway Lights has attempted to accurately depict the products offered on our website. However, because the depiction of a product is dependent on your computer monitor, Greenway Lights cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Actual colors of products may also differ depending upon your monitor and Greenway Lights is not responsible if the actual product color does not match the color on your monitor. If you have any questions, please contact customer service.

LEGAL

Attorneys Fees: In any litigation, arbitration, or other proceeding by which one party either seeks to enforce its rights under this Agreement (whether in contract, tort, or both) or seeks a declaration of any rights or obligations under this Agreement, the prevailing party shall be awarded its reasonable attorney fees, and costs and expenses incurred.

Jurisdiction and Venue: You agree that any legal action brought against Greenway Lights, Inc. shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on any Greenway Lights, Inc. website shall be an appropriate federal or state court located in Los Angeles County, California.
Disclaimer and Limitation of Liability as to products sold

All of Greenway Lights, Inc. products are guaranteed against defects for 7 days from the date of the invoice. Except as expressly stated herein, Greenway Lights, Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Greenway Lights, Inc. site. Except as expressly stated herein, Greenway Lights, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability Greenway Lights, Inc. arising from any product sold on the Greenway Lights, Inc. site shall be the price of the product ordered. In no event shall Greenway Lights, Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.